At Appalachian Offroad MC, we strive to get the right parts in your hands the first time. We want you to shop on AOMC with confidence that we have your back. Our no-hassle 60-day return policies attempt to make this as smooth as possible.
AOMC will accept returns on NEW, unopened items for a 100% refund. The customer is responsible for return shipping unless AOMC is correcting an order mistake. Discounted return labels may be purchased during the return process.
For like-new items, there will be a 20% restocking fee. Example: An exhaust system that was open and removed from the box but NOT mounted to your machine.
No returns on international orders.
Items that are not eligible for return:
- Customized items (graphic kits, etc.)
- Electronics and electrical components
- CD Repair Manuals
- Closeout Items
- Adhesive items with the backing removed
Return Merchandise Authorization (RMA): An RMA is a record that our Customer Service Representative will share with you when requesting a return. These are essential to track what needs to come back and what you expect to be done with the item when it arrives. RMAs will be processed as they are received.
In the event that you need to return an item, please contact [email protected] as soon as possible. Please do not send things back without contacting us first. This ensures we can provide the most efficient resolution in the fastest possible time.
No exchange may take place until an associated RMA is received by customer service.
You can find our RMA authorization form here, https://aomc.mx/RMA
Return Shipping Address:
Attn: Returns Dept
1545 Hansford Street
Charleston, WV 25311
Local returns may be dropped off at the dealership. (MUST INCLUDE RMA)
702 Morris St
Charleston WV 25311